1. Mentorship & Discovery Calls
- Cancellations: If you need to reschedule or cancel your call, please do so at least 24 hours before the scheduled time.
- Refunds: Requests for refunds on booked calls must be made 48 hours prior to the appointment.
- No-Shows: If a client fails to attend a scheduled call without prior notice, the payment is non-refundable.
2. Digital Products
- Service-Based Add-Ons: For services like CV Creation or Agency Submissions, refunds can only be processed if work has not yet commenced. Once the initial draft or submission process has started, a partial refund may be offered at our discretion based on work completed.
3. Processing Refunds via Paystack
- All approved refunds will be credited back to the original Visa, Mastercard, or Debit card used during checkout.
- Please note that refund processing times are subject to bank lead times, typically taking 5–10 business days to reflect in your account.
- Transaction fees charged by Paystack at the time of purchase may be non-refundable depending on the circumstances of the request.
4. How to Request a Refund
To request a refund, please email admin@capecrewconsulting.com with:
- Your Full Name.
- Order Number or Booking Date.
- Reason for the request.